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Payment & Escrow

Peace of mind for every transaction. Discover how ET PLUS secures funds to protect Clients, Experts, and Mentors.

At ET PLUS, trust is built on financial security. Our Escrow system ensures that Clients only pay for approved work, and Experts and Mentors are guaranteed payment for successfully delivered milestones. All transactions are securely managed and recorded through our integrated Odoo ERP system.

1 How the Escrow System Works

Before any work begins, the Client funds the agreed-upon project milestone. These funds are held securely in the ET PLUS Escrow account. The Expert is notified that the funds are secured and begins work. Funds are only released to the Expert once the Client reviews and approves the delivered work.

2 Client Funding & Invoicing

Clients can fund projects using major credit cards or bank transfers. Once a payment is processed, ET PLUS automatically generates a compliant invoice available directly in your My Account dashboard.

  • Funds are strictly held in escrow and cannot be used by ET PLUS for operational costs.
  • If a project is canceled before work starts, funds are refunded to the Client.

3 Expert Payouts & Platform Fees

Once a milestone is approved by the Client, the funds are immediately allocated to the Expert's ET PLUS balance, minus the standard platform service fee.

  • Experts can withdraw their available balance to their verified bank account or preferred payout method.
  • Processing times for withdrawals depend on the selected financial institution, typically taking 3 to 5 business days.

4 Mentor Compensation

Mentors play a vital role in vetting our talent pool. Mentors receive a fixed compensation for every technical video interview completed, regardless of whether the candidate passes or fails.

  • Compensation is automatically credited to the Mentor's balance upon submission of the final interview evaluation form.
  • Mentors are subject to the same payout rules and timelines as Experts.

5 Dispute Resolution & Mediation

If a Client is dissatisfied with the delivered work, they can refuse to release the funds. In such cases, the funds remain locked in Escrow.

Our dedicated Mediation Team will step in to review the initial agreement, communications, and delivered files. We aim for an amicable resolution (e.g., a partial refund or project revision). If an agreement cannot be reached, ET PLUS will make a binding decision based on objective evidence.

6 Taxes & Compliance

ET PLUS operates internationally. Depending on your location (e.g., France, Ethiopia, or elsewhere), VAT or other local taxes may be applied to our platform fees or your invoices. All tax calculations are automatically processed and detailed on your digital invoices to ensure full legal compliance.